faq

How can I make my reservation?

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You have to pay a holding deposit of 1-week in order to secure your place. Bookings are confirmed upon receipt of a completed application form and are only guaranteed when payment has been cleared through our bank. Payments must be made in full before the commencement of the accommodation. YHL reserves the right to cancel a booking for which payment has not been received until the 2 hours before arrival date.

 

 

Can I pay my rent with my international account? Or can I pay by international transfer?

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Yes, but please be aware that your bank will charge you a transaction fee. You have to make sure you are paying the full amount of your rent plus any other tax. From ABROAD we offer different options to do payments, please contact our team for more information. 

 

How much should I pay for the deposit?

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Our deposit corresponds to 1 week holding deposit to reserve the room. The total deposit depends on the property and the room, therefore it won't be an amount over 4 weeks rent. The deposit will be protected under the DPS, a deposit scheme. YHL is also part of The Property Redress Scheme to be sure that your money will be protected during your tenancy. 

 

When do I get my deposit back?

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Your deposit is protected by the DPS scheme. You will receive it back up to 8 working days after you leave the property, directly in your bank account.

 

Do you have any administration fees? How much do you charge?

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We don't charge any fees. The only payments will be the deposit, the rent always paid in advance and the keys deposit. 

 

What happens if I want to leave the property before the end of my contract?

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You will be breaching the tenancy agreement if you intent to leave the property before the end of your contract. In this case, you will need to contact the agency to calculate the amount to pay until the end of your contract and the break clause fee. Unless you reach an agreement with our sales team. YOU ALWAYS HAVE TO SERVE US 1 MONTH PERIOD NOTICE. Your deposit will be protected under the DPS, a deposit scheme. YHL is also part of The Property Redress Scheme to be sure that your money will be protected during your tenancy. 

 

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