faq

Coronavirus - Updates

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As you know, COVID-19 is spreading all over the world and it’s very important for us that our tenants and collaborators stay safe during this time.

Your health and security are our priorities, as well as the smooth running of your stay in our properties. Therefore, as everyone should do, we stay at home.

But don’t worry, we are working from there so you can still call or email us for anything that you may need. We stay available for you.

Due to the situation, we are also letting you know that we are offering only emergency maintenance and the cleaning service has been minimized to avoid the spread of the virus.

 

Here is what you can also do to avoid the spread of the Coronavirus:

 

  • Wash your hands:
    • After coughing or sneezing
    • When caring for the sick
    • Before, during and after you prepare food
    • Before eating
    • After toilet use
    • When hands are visibly dirty
    • After handling animals or animal waste

 

  • Protect others from getting sick:
    • When coughing and sneezing cover mouth and nose with flexed elbow or tissue
    • Throw tissue into closed bin immediately after use
    • Clean hands with alcohol-based hand rub or soap and water after coughing or sneezing and when caring for the sick
    • Avoid close contact when you are experiencing cough and fever
    • If you have fever, cough and difficulty breathing seek medical care early and share previous travel history with your health care provider.

We also encourage you to favor online shopping (only what you really need) and to call, or video call your close ones when you need to speak with them.

You can find out more information about the Coronavirus in the UK through this link: https://www.gov.uk/coronavirus

If you have any questions, don’t hesitate to contact us. 

We'll keep you up to date with any improvements to the way we're operating in the coming months.

 

Kind regards,

 

YourHouseLondon team

 

Coronavirus - Measures to prevent

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Please be aware of the World Health Organization's (WHO) measures against the new coronavirus. You can also stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by following the preventive measures listed on the flyer attached. 

If you have a fever, cough, and difficulty breathing, seek medical attention and call in advance following the directions of your local health authority.

Are the bills included?

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Normally no, it depends the house. Which means, in some of our properties the GAS and ELECTRICITY must be paid separate so you will share with the people inside the house (the cost is between £20-£30/person/month). The rest of the bills as council tax, water, cleaner every 15 days, maintenance, tv license and internet are included.

 

Do you offer cleaning services?

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Yes, in all of our properties, every 15 days.
 

 

Can we use the Kitchen and Communal areas (Living Room, Garden)?

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Of course. Also, in the kitchen, we provide Kitchenware such as dishes, cups, forks, spoons, Kettle, pan, glass etc…

 

Who lives in the properties? How many people live in one property?

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All our properties have a multicultural environment with students of Master or PHD and professionals from different nationalities between 22-40 years old. The number of people in one house will depend on the property size, normally 5 people.

 

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